Contact Us
Have a question about our services, want to schedule a tour, or ready to book your pet's first visit? We'd love to hear from you.
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What happens next?
We'll review your message
Our team reads every inquiry personally.
We'll reach out within 1 business day
Expect a call or email from our team to answer your questions.
Get set up on Goose
We'll help you get set up on Goose, our online booking portal, to manage bookings, records, and more.
Hours of Operation
Drop-off and pickup windows, late-pickup policy, and holiday closures.Drop-off & Pickup Hours
Monday – Friday: 7:00 AM – 7:00 PM
Saturday & Sunday: 9:00 AM – 12:00 PM · 2:00 PM – 5:00 PM
Last-Day Boarding Pickup
On the final day of a weekend boarding stay, pets must be picked up before 1:30 PM — similar to a hotel checkout. Weekend pickups after 1:30 PM incur a $29 per dog late fee. Please schedule your pickup time in advance, especially if you've requested an exit service.
Holiday Closures
Our lobby is closed for drop-offs and pick-ups on holidays, including New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Pets boarding over a holiday will still receive full care — only drop-off and pickup are paused.